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What is a chatbot?
A chatbot is a communications robot whom you can write to or chat with. A chatbot generally communicates according to what you teach it and will sometimes use Artificial Intelligence (NLP – Natural Language Processing) to analyse the text of questions, which it will then use to determine the likelihood of what the user is asking for. It then responds according to this probability.
A chatbot can be a great help for businesses involved with repetitive communication activities. It can fully or partially replace workers in HR, call centres, help desks, and sales, thus giving them time for more important and meaningful activities.